Product_description: ['SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise both on line and via telephone the ability to refresh their system software at will and a range of hardware advance replacement options. Type: extended service agreement. Service Included: Replacement. Full Contract Period: 1 year. Response Time: next business day. Service Availability 8 hours a day / 5 days a week.'] (Page 1)