| Brand Name | Quantum |
| Manufacturer | Quantum Corporation |
| Manufacturer Part Number | SSNDB-R10F-GN11 |
| Manufacturer Website Address | http://www.quantum.com |
| Product Supported | Quantum StorNext AEL500 Mini Archive |
| Product Type | Service |
| Provided Support | Parts Replacement, Repair, Remote Diagnosis, Remote Monitoring, Phone Support, Firmware Upgrade, Web Knowledge Base Access |
| Service Availability | 24 x 7 Repair, 24 x 7 Parts Replacement, 24 x 7 Phone Support, 24 x 7 Web Knowledge Base Access |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7 Next Business Day |
| Service Duration | 1 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Name | StorageCare Gold Support Plan - Zone 1 - Extended Service (Renewal) |
| Service Response Time | Next Business Day - Repair & Parts Replacement |
| Service Sub Type | Electronic and Physical |
